Terms of Service

Terms of Service
Effective Date: 11.03.2025

Welcome to WoofCoast! These Terms of Service ("Terms") govern your use of our website (www.woofcoast.com.au) and the purchase of our products. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully.

1. General Provisions

1.1. WoofCoast is an online store based in Australia specialising in dog supplies.
1.2. By using our website, you confirm that you are at least 18 years old or have parental consent.
1.3. We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.

2. Products and Availability

2.1. We strive to provide accurate product descriptions and images; however, slight variations may occur.
2.2. Availability of products is subject to change without notice. If an item becomes unavailable after you place an order, we will notify you and offer an alternative or a full refund.

3. Pricing and Payment

3.1. All prices are listed in Australian Dollars (AUD) and include applicable taxes unless otherwise stated.
3.2. We reserve the right to adjust pricing at any time without prior notice.
3.3. Payment methods accepted include credit/debit cards, PayPal, and other options available at checkout.
3.4. Orders will not be processed until payment has been received and verified.

4. Order Processing and Shipping

4.1. Orders are processed within 2 business days of payment confirmation.
4.2. We ship within Australia only. Shipping costs and delivery times vary based on location.
4.3. We are not responsible for delays caused by shipping carriers or customs.
4.4. If a package is lost or damaged during transit, please contact us immediately for assistance.

5. Returns, Refunds, and Exchanges

5.1. We accept returns within 14 days of purchase, provided the item is unused and in its original packaging.
5.2. Refunds will be processed within 7 days of receiving the returned item. Shipping costs are non-refundable.
5.3. If an item arrives defective or incorrect, please contact us within 7 days for a replacement or refund.
5.4. Customers are responsible for return shipping costs unless the return is due to our error.

6. Warranties and Liability

6.1. WoofCoast provides a limited warranty for manufacturing defects. The warranty period varies by product.
6.2. We are not liable for damages caused by improper use, normal wear and tear, or failure to follow care instructions.
6.3. To the maximum extent permitted by Australian Consumer Law, WoofCoast is not liable for indirect, incidental, or consequential damages.

7. User Accounts and Privacy

7.1. If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
7.2. Our Privacy Policy explains how we collect, use, and protect your data. By using our website, you agree to our Privacy Policy.
7.3. We do not share personal information with third parties except as necessary to fulfill your order.

8. Intellectual Property

8.1. All content on our website, including logos, images, and text, is the property of WoofCoast and may not be used without permission.
8.2. You may not reproduce, distribute, or modify our content without prior written consent.

9. Governing Law and Disputes

9.1. These Terms are governed by the laws of Australia.
9.2. Any disputes arising under these Terms shall be resolved in Australian courts.
9.3. Before pursuing legal action, please contact our support team to attempt a resolution.

10. Contact Information

For any questions or concerns about these Terms, please contact us at:
WoofCoast Customer Support
Email: info@woofcoast.com.au

By using our website and services, you acknowledge that you have read and agreed to these Terms.