FAQ

Need Help with Your Order? We’ve Got You Covered!

We know how exciting it is to receive a package you’ve been waiting for, and we want to make sure you’re informed every step of the way. Below, you’ll find answers to some of the most common questions about shipping, tracking, and more. Hopefully, this helps! But if you still need assistance, don’t hesitate to reach out - we’re always happy to help.

1. When will my order arrive?

On average, your package should arrive within 5-8 business days. We are passionate about doing our part for the environment, which is why we consolidate shipments and send out orders once we reach our minimum quantity. This small step helps reduce waste and lower our carbon footprint. We truly appreciate your patience and support in making a positive impact!

2. How can I track my order?

As soon as your order is on its way, you’ll receive a tracking number that lets you follow your package’s journey online via our tracking page. If you don’t see the email, be sure to check your spam or junk folder - it sometimes sneaks in there! Also, please note that it may take a few business days for tracking updates to appear in the system.

3. It’s been 10 business days, and my package still hasn’t arrived. What should I do?

We completely understand how frustrating this can be, and we’re sorry for the delay. Make sure you double check your Track & Trace code. In some cases, shipments may experience minor hold-ups at customs. We kindly ask that you wait an additional 3 days, as 99% of the time, the package still arrives within this window. If you’ve already waited 8 business days plus the extra 3 days and your package hasn’t arrived, please reach out to us - we’ll work together to find a solution.

4. Can I cancel or modify my order?

We know that sometimes plans change! If you need to cancel or update your order, please contact us within 5 minutes of placing it. We’ll do our best to accommodate your request, but once your order is processed, changes may not be possible.

5. What if I’m not happy with my order? Do you offer refunds or exchanges?

Your satisfaction means everything to us. If, for any reason, you’re unhappy with your purchase, just reach out within 14 days of receiving your order, and we’ll gladly arrange a refund or exchange.

6. What payment options do you accept?

We want to make shopping easy and secure! We accept all major credit cards, Apple Pay, Google Pay as well as PayPal and AfterPay for flexible payment options.

7. How can I get in touch with customer support?

Our friendly support team is here to help! You can reach us via email at info@woofcoast.com.au, and you’ll also find our contact details on our website’s Contact page. We’ll get back to you as quickly as possible.

We hope this FAQ has answered your questions, but if there’s anything else you need, please don’t hesitate to contact us. We’re always happy to assist you! 🖤